Customer Care Representative - Software & Hardware (Php 20,500)
Alorica
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Perks Benefits
Sleeping Quarters
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues promptly and effectively.
- Maintain a positive attitude and professionalism.
- Document interactions and feedback for continuous improvement.
- Collaborate with team members to enhance customer satisfaction.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No experience required; entry-level position.
- Skills and Competencies: Proficiency in English, customer service orientation, strong problem-solving abilities, technical skills, call center familiarity, and excellent organizational skills.
- Responsibilities and Duties: Assist customers via phone or chat, resolve inquiries, provide product information, and ensure customer satisfaction.
- Working Conditions: Office environment, potential for remote work, regular shift schedules.
- Qualities and Traits: Friendly demeanor, teamwork mentality, adaptability, and strong communication skills.
Cedryck Alyn Ross Labora
HR OfficerAlorica
Working Location
Ground Floor, MJ Plaza. 2310 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines
Posted on 27 February 2025
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Series C
>1000 Employees
BPO & Call Center
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