Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

• Process sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, email or other eCommerce channels.
• Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software.
• Provides phone and email support to both customers, sales team and other internal teams on all questions of moderate scope related to orders status, shipping dates, account information and billing(invoice).
• Logging all order and logistics complaints from customers.
• Liaise with the Supply Chain Team to monitor stock level and/or inventory status.
• Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction.
• Active role in maintaining phone and case processing service level as set on team KPI.
• Address open orders daily. Liaise with Distribution, Supply Chain and or Accounts Receivable team to release orders.
• Other duties maybe required as assigned.
  
  

Position Requirements

• Bachelor’s Degree of any course.
• Familiar with standard office software (SAP/CRM/SFDC experience desirable)
• 1 to 2 years of relevant professional experience required.
• Minimum 1 year of work experience in logistics, supply chain or Customer Care functions.
  
  

Personal Requirements

• Ability to work in a team environment.
• Excellent verbal and written communication skills.
  
  

What We Offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.