About the role:

This role is responsible for establishing customer service experience processes, implementation, and monitoring compliance. A key focus of this position is to elevate the BYD Customer Journey, ensuring it stands out from other brands and providing a unique and outstanding customer experience

Minimum Requirements:

• Education: College graduate (Business, HRM)
• Relevant Experience: Preferably automotive experience or experience in customer handling roles and business process analysis.
• Licenses/Certifications: None
• Business Understanding: Dealer Operations
• Leadership/Behavioral Skills: Customer handling
• Functional Competencies: Basic MS Office proficiency

Please refer to job description.