Customer Experience Team Lead
Gladex Travel and Tours Corp.
Job Description
Benefits
Employee Recognition and Rewards
Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events
Perks Benefits
Annual Company Trip
Professional Development
Job Training, Professional Development
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide exceptional post-purchase support to customers.
- Resolve product inquiries and complaints promptly.
- Maintain accurate records of customer interactions.
- Assist customers with returns and exchanges.
- Collaborate with other departments to enhance customer satisfaction.
- Meet individual and team performance targets.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
- Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
- Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
- Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
Rollen Regino
HR and Admin ManagerGladex Travel and Tours Corp.
Reply Today 1 Time
Working Location
Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines
Posted on 14 March 2025
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