Customer Service Agent
Neksjob Philippines
Job Description
- Handle inbound customer calls with professionalism and courtesy.
- Assist customers with a variety of questions, including product inquiries, account issues, and billing concerns.
- Provide accurate information and solutions to meet customer needs.
- Document and track customer interactions using our internal CRM system.
- Maintain a high level of customer satisfaction by resolving issues promptly and effectively.
- Follow scripts and guidelines to ensure consistent service delivery.
- Participate in training and development to improve skills and knowledge.
- Meet or exceed performance targets for call quality, resolution time, and customer satisfaction.
- No prior call center experience required—we will train you!
- High school diploma or equivalent (Some positions may require higher educational requirements depending on location).
- Excellent verbal and written communication skills in English (or [other required language]).
- Strong listening skills with the ability to understand customer concerns and provide effective solutions.
- Friendly, patient, and empathetic attitude.
- Ability to work in a fast-paced environment and handle multiple tasks at once.
- Willingness to work on a shifting schedule, including weekends and holidays if required.
Neksjob Lhyza
Sourcing SpecialistNeksjob Philippines
Reply 0 Times Today
Working Location
Laoag City. Laoag City, Ilocos Norte, Philippines
Posted on 19 May 2025
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