• Oversee daily operations and ensure effective team management.
• Develop and implement customer service strategies to enhance customer satisfaction.
• Manage customer relationships and resolve any issues to maintain positive engagement.
• Collaborate with other departments to align services with customer expectations.
• Train and mentor team members to improve their skills and performance.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field.
• Experience Level: 3–5 years of management experience in customer service.
• Skills and Competencies: Strong customer service skills, proficiency in Customer Relationship Management (CRM) tools, and effective communication skills.
• Qualities and Traits: Leadership ability, problem-solving mindset, and a customer-centric approach.
• Preferably with experience in restaurant or in hotel industry
• Amenable to work on night