Customer Service Representative

₱25K[Monthly]
RemoteFull-time3-5 Yrs ExpHigh/Senior High School
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Remote Details

Open Country：Philippines

Language Requirements：English

Job Description

English LanguageCustomer ServiceCall Centre

Description

  • Interface with customers in a call center environment
  • Must achieve daily, weekly and monthly quotas set up by management
  • Retain existing customers while providing exemplary customer service
  • Provide customers with a vast knowledge of information, i.e. products and services, rates and benefits
  • Provide alternative pricing options and other retention offers to maintain existing customers
  • Required to know benefits and features of products and services
  • Accurately identify customer accounts to effectively determine the product(s) and pricing eligibility
  • Navigate through multiple systems in a timely manner
  • Perform data entry tasks associated with a customer's account
  • Complete all commitments offered to customer in a timely manner, i.e. call backs and rate adjustments
  • Must follow all guidelines set up by company
  • Use training and educational tools to enhance customer service/retention skills
  • Volunteer and actively participate in team meetings and activities
  • Perform other assigned duties and tasks necessary to support the Customer Relations/Retention Department

Requirements

  • High School Degree acceptable
  • 3 years of inside sales or customer retention BPO experience
  • Ability to listen, negotiate and work with a wide range of customers
  • Ability to address problems that involve critical thinking in a tactful manner
  • Ability to effectively communicate information to customers
  • Maintain confidentiality regarding company, customer and employee information
  • Excellent computer skills and ability to navigate through multiple systems
  • Understand quality standards for work and represent company in a positive light

Shiela ann Rogando

recruiter JetSon Manpower Agency

Active today

Posted on 26 November 2024

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JetSon Manpower Agency

Unfinanced / Angel

101-500 Employees

Recruitment Firm

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