Customer Service Representative
Metacom Careers
Job Description
Benefits
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Life Insurance, HMO
Others
Tuition Assistance
Time Off & Leave
Maternity & Paternity Leave
Description
- Assist customers, resolve inquiries, and ensure satisfaction.
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and issues efficiently.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Assist in training new staff members.
- Demonstrate a positive attitude and empathy toward customers.
Requirements
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: No experience required; training will be provided.
- Skills and Competencies: Proficient in English; strong customer service skills.
- Working Conditions: Office environment, potential remote work options.
- Qualities and Traits: Patient, empathetic, and excellent communication abilities.
Monica Dela Cruz
HR OfficerMetacom Careers
Active today
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 19 May 2025
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