• Answer incoming calls promptly, professionally, and courteously, assisting customers with placing orders and addressing inquiries.
• Utilize the CRM system to input customer orders with attention to detail, ensuring all information is correct and complete.
• Inform customers about current promotions, discounts, and special offers, helping them make informed purchasing decisions.
• Follow provided scripts and guidelines to maintain consistency in communication and ensure a high standard of service.
• Document all customer interactions and order details in the system for future reference and tracking purposes.
• Work closely with fellow customer service representatives and team leaders to foster smooth operations and deliver excellent service.
  
  

• Excellent Phone Etiquette: You have a professional and courteous demeanor on the phone and can build rapport with customers quickly.
• Relevant Experience: You bring at least 6 months to 1 year of experience in customer service or order-taking. Fresh graduates with a medical background are welcome to apply.
• Tech-Savvy: Comfortable using phone systems, CRM software, and other digital tools to manage calls and orders.
• Detail-Oriented & Results-Driven: You pride yourself on your attention to detail and a proactive, “can-do” attitude to ensure the best customer experience.
• Team Player: You thrive in a fast-paced, team-oriented environment and enjoy collaborating with others.
• Multi-tasking Ability: You’re able to juggle multiple tasks at once while maintaining accuracy and focus.
• Flexible: Open to working in shifting schedules, including evenings and weekends, to meet the needs of the business.
  
  

• KPI & SLA Achievement: Consistently meet or exceed key performance indicators (KPIs) and service level agreements (SLAs).
• Customer Satisfaction: Receive positive feedback from customers and colleagues, contributing to overall customer satisfaction.
  
  

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.
  
  

Please refer to job description.