Job Title: Customer Service Representative (CSR)

Locations: Taguig & Vertis North, Quezon City

Employment Type: Full-time | On-site

Job Summary:

We are seeking passionate and customer-focused individuals to join our team as Customer Service Representatives (CSRs) in our Taguig and Vertis North sites. As a CSR, you will be the frontline in providing excellent customer support, handling inquiries, resolving complaints, and ensuring a seamless experience for our clients.

Key Responsibilities:

• Handle inbound and/or outbound customer calls, emails, or chats in a professional and courteous manner
• Provide accurate product or service information
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction
• Escalate complex cases to the appropriate departments when necessary
• Document all customer interactions in the system accurately and in real time
• Meet or exceed performance metrics including quality, efficiency, and customer satisfaction
• Maintain confidentiality and comply with data protection policies

What We Offer:

• Competitive salary and performance-based incentives
• HMO coverage on Day 1
• Paid training and career development programs
• Friendly and inclusive work environment
• Opportunities for internal mobility and promotion

• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: Fresh graduates or students are welcome to apply.
• Skills and Competencies: Strong customer service and people skills are essential.
• Working Conditions: Typical office environment, may require shift work.
• Qualities and Traits: Excellent communication, empathy, and problem-solving abilities.
• Amenable to work on shifting schedules, holidays, and weekends
• Willing to work on-site in either Taguig or Vertis North