Customer Service Representative

Metacom Careers

£464-531[Monthly]
On-site - Mandaluyong<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Holiday Gifts

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Perks Benefits

    Gym Membership, Sleeping Quarters

  • Time Off & Leave

    Birthday Leave, Sick Leave, Vacation Leave, Volunteer Time Off

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Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information about products and services.
  • Resolve complaints and issues in a timely manner.
  • Maintain detailed records of customer interactions.
  • Collaborate with team members to improve service processes.
  • Assist in training new staff as needed.

Requirements

  • Educational Qualifications: Bachelor’s degree in a relevant field.
  • Experience Level: Less than 1 year of experience in customer service.
  • Skills and Competencies: Proficient in customer service, problem-solving, and Salesforce; adept in call center operations and back office support.
  • Working Conditions: Office environment, handling calls and customer interactions.
  • Qualities and Traits: Strong communicator, team player, and positive attitude.
Customer ServiceProblem SolvingTeam PlayerSalesforceCall CentreBack Office Support
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Brenny Lamban

HR ManagerMetacom Careers

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Working Location

Ortigas Avenue, Mandaluyong, PH

Posted on 03 June 2025

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