Customer Service Representative
Metacom Careers
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Holiday Gifts, Incentives
Insurance Health & Wellness
Disability Insurance, Life Insurance, Mental Insurance, HMO
Others
Office Parties
Perks Benefits
Annual Company Trip
Time Off & Leave
Birthday Leave, Compassionate Leave, Family Medical Leave
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and complaints promptly and effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance service quality.
- Engage in continuous training to stay updated on product knowledge.
Requirements
- Educational Qualifications: Master’s degree required.
- Experience Level: Less than 1 year of experience preferred.
- Skills and Competencies: Proficiency in English, customer service expertise, scheduling abilities, strong problem-solving skills, teamwork orientation, familiarity with Adobe Suite and TikTok, robust work ethic, account management experience, and knowledge of Salesforce.
- Working Conditions: Fast-paced environment, primarily office-based with potential for remote work.
- Qualities and Traits: Strong communication skills, adaptable, detail-oriented, and customer-focused mindset.
Brenny Lamban
HR ManagerMetacom Careers
High response rate
Working Location
Alorica. Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines
Posted on 05 June 2025
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