Customer Service Representative
Metacom Business Process Outsourcing
Job Description
Benefits
Employee Recognition and Rewards
Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Health Insurance, Life Insurance, HMO
Others
Company Social Events, Office Parties
Professional Development
Job Training
Time Off & Leave
Sick Leave
Description
- Assist customers with inquiries and provide product information.
- Resolve complaints and ensure customer satisfaction.
- Manage order processing and returns efficiently.
- Document interactions and maintain accurate records.
- Collaborate with team members to improve service quality.
- Maintain knowledge of company products and policies.
Requirements
- Educational Qualifications: Bachelor’s degree or at least 2 years in college
- Experience Level: 2 years international BPO experience
- Skills and Competencies: Excellent communication skills, problem-solving abilities.
- Responsibilities and Duties: Address customer inquiries, resolve issues, and maintain customer satisfaction.
- Working Conditions: Primarily office-based.
- Qualities and Traits: Patience, empathy, adaptability, and a positive attitude toward challenges.
Carmina Cuala
HR OfficerMetacom Business Process Outsourcing
Reply Today 0 Times
Working Location
18, Upper Mckinley Road. G3P4+V38, McKinley Hill Dr, Taguig City, Metro Manila, Philippines
Posted on 16 June 2025
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Unfinanced / Angel
101-500 Employees
BPO & Call Center
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