• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues, complaints, and escalations effectively and courteously.
• Process orders, forms, applications, and requests accurately.
• Maintain detailed and organized records of customer interactions in the CRM system.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Collaborate with other departments (sales, logistics, technical support, etc.) to ensure smooth issue resolution.
• Follow communication scripts and guidelines when handling different topics.

Requirements

• Bachelor Degree or Undergraduate
• with or without experience
• Strong English communication skills