• Handle inbound/outbound provider calls for voice support

• Address all queries from Providers (Eligibility and Benefits, claim status, Authorization, other inquiring pertaining to the account of the Member) supported by the business.

• Understand the Account's Business Strategy and managed care direction.

• Utilize and be familiar with current system functions, applications and enhancements.

• Additional responsibilities include development and training of self and co-workers.

• Suggest and shares ideas for system improvements.

• Experiments with and accepts new ideas in a positive and timely manner

• The Healthcare Associate must achieve and maintain the Account's Key Performance Measures.

• Provide exceptional customer service to callers over the phone.

• Maintain a high level of professionalism towards peers at all times.

• Abide by and be familiar with all the policies and procedures set forth by the client, the company and the program.

• Adhere to schedule and changes as advised by the Immediate Supervisor.

• Perform tasks in an efficient and effective manner with regard to the delivery of service requirements by the client, project or company.