• We are hiring Customer Service Representatives to join our Everyday Banking (EDB) team. This role is ideal for recent graduates or entry-level professionals passionate about customer service in the financial sector. As a CSR, you will handle customer inquiries, provide banking support, and ensure high levels of client satisfaction through excellent communication and service delivery.

Key Responsibilities:

• Handle customer inquiries and banking-related concerns via inbound/outbound calls or other channels
• Provide accurate information and solutions regarding account status, transactions, and general banking services
• Ensure timely and effective resolution of customer concerns
• Maintain high standards of customer experience and service excellence
• Adhere to established procedures, compliance regulations, and company policies
• Work collaboratively with peers and supervisors to improve team performance
• Participate in training sessions and ongoing learning initiatives to stay updated with banking products and protocols

Qualifications:

• Must be a Bachelor’s degree holder
• Preferably a graduate of:
• Banking & Finance
• Financial Management
• Management Accounting
• Accountancy
• Economics
• Fresh graduates are welcome to apply
• Good English communication skills – able to converse clearly and professionally
• Amenable to work on shifting schedules, including night shifts and split rest days
• Must be willing to work on-site in McKinley Hill, Taguig