Urgent hiring for CSR start asap! One day process, free tips and coaching apply now!

WORK ONSITE: ILOILO Business Park IloIlo City

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels.

Position: Customer Service Representative (CSR)

• Active Listening: Understand customer needs with attentiveness and empathy to foster meaningful connections.
• Product Knowledge: Develop and maintain in-depth knowledge of client products and services to deliver accurate and effective support.
• Call Management: Handle inquiries promptly and professionally, ensuring each interaction is efficient and positive.
• Documentation: Record customer interactions thoroughly and accurately within call tracking systems.
• Performance Goals: Consistently achieve and surpass Key Performance Indicators (KPIs) to support service excellence.
• Continuous Improvement: Participate in initiatives that enhance customer satisfaction and improve overall operational performance.

OFFER AND BENEFITS:

• UP to 20,000 salary package (depending on the experience)
• Night differential
• HMO Day 1
• Quarterly Incentives
• Life Insurance
• Loyalty Incentives
• Bachelor's Graduate (with or without BPO Experience)
• College Undergraduate (with or without BPO Experience)
• Amenable to start ASAP and Work Onsite