• Assist customers with inquiries regarding their financial accounts and services offered.
• Resolve customer complaints effectively and provide appropriate solutions in a timely manner.
• Maintain a high level of customer satisfaction through exceptional service and communication skills.
• Document interactions and transactions in the customer service system.
• Collaborate with team members to improve service delivery and support overall operational goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Less than 1 year
• Skills and Competencies: Strong proficiency in English language
• Skills and Competencies: Excellent customer service and interpersonal skills
• Qualities and Traits: Ability to work in a fast-paced environment and adapt to changing situations