Key Duties and Responsibilities:

• Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details
• Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures
• Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document
• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
• Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies
• Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters
• Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations
• Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Requirements:

• Minimum 4 years of recent working experience as a Group Reservation Agent.
• Fluency in French for business communication is a plus but not required.
• Must have Sabre Experience, Amadeus is a plus
• Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts.
• Exceptional communication skills: verbal, written, presentation and consultative skills.
• Strong domestic, trans border and international travel knowledge required.
• Ability to travel to client events, as required
• Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset
• Flexible in any schedule and willing to work onsite in Makati

Benefits:

• Night Shift Allowance
• Yearly Performance Appraisal
• Skill Set Appraisal
• HMO & Group Life Insurance
• Government-mandated (SSS, PHIC, and HDMF)
• Annual Team Building Activities
• Monthly Celebrations