• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product and service-related issues, ensuring satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes and improve overall customer experience.
• Provide feedback to management regarding customer issues and trends.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No prior experience required; entry-level position
• Skills and Competencies: Proficient in English language communication
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Effective problem-solving abilities
• Qualities and Traits: Team player with a positive attitude
• Skills and Competencies: Basic scheduling and organizational skills