• Handle customer inquiries and provide support via phone, email, and chat.
• Assist customers with product issues and troubleshoot technical problems.
• Maintain accurate records of customer interactions and follow up on requests.
• Collaborate with team members to improve customer experience and resolve issues efficiently.
• Continuously learn about products and updates to provide accurate information to customers.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English language skills, customer service experience, effective problem-solving abilities, basic technical skills, familiarity with call centre operations.
• Qualities and Traits: Excellent communication skills, patience, empathy, and a positive attitude towards customer service.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends.