Customer Service Representative
GigaHertz Computer Systems
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
Description
- Assist walk in customer
- Manage queue at the branch
- Assists client with inquires relating service
- Record and monitor all service inquiries receive from our branch
- Promote company service offer including attachment ( ram, OW parts, hard drive and adapter )
- Ensure the correctness of services offered to client
- Close and achieve a monthly target given by the top management
- Ensure to gather all customer information correctly
- Coordinate with respective department if needed to solve issue and concern of the customer
- Solve customer complaints, following up/touch base with current/previous customer by doing follow up calls
- Ensure 100% updated your internal monitoring
- Ensure all your back out report and inquiries should be put in the CRM
Requirements
- Educational Qualifications: Minimum Diploma in any field.
- Experience Level: Less than 1 year in customer service.
- Skills and Competencies: Strong communication, problem-solving skills, and proficiency in customer relationship management tools.
- Responsibilities and Duties: Assist customers, resolve inquiries, and provide product information.
- Working Conditions: Office environment with flexible hours.
- Qualities and Traits: Patience, empathy, adaptability, and team-oriented.
Jayvee Rosales
HR ManagerGigaHertz Computer Systems
Reply 0 Times Today
Working Location
426 Pascual Casal Street, 2nd floor, Manila, National Capital Region, PH
Posted on 04 April 2025
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GigaHertz Computer Systems
101-500 Employees
Shopping & Retail
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