Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Annual Appraisal, Holiday Gifts, Incentives
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide excellent customer service via phone, email, and chat.
- Resolve customer inquiries and complaints promptly and effectively.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge and company policies.
- Handle returns, exchanges, and refunds as needed.
Requirements
- Educational Qualifications: Diploma in a relevant field.
- Experience Level: Less than 1 year in a customer service role.
- Skills and Competencies: Proficient in sales pipeline management, call center operations, and exceptional customer service.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and maintain records.
- Working Conditions: Fast-paced environment, may require shift work.
- Qualities and Traits: Strong problem-solving skills, organizational abilities, and a team-oriented mindset.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply 0 Times Today
Working Location
Axis. North Bridgeway Northgate Cyberzone, Filinvest City Alabang, Muntinlupa Cit, 1781 Metro Manila, Philippines
Posted on 30 July 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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