Roles / Responsibilities

• Act as the primary point of contact for client accounts.
• Provide personalized solutions and ensure timely service delivery.
• Conduct follow-up calls, provide updates, and accurately document information using CRM tools.
• Schedule and coordinate dispatch activities, monitor dispatch schedules, and promptly resolve issues.
• Maintain accurate and up-to-date client records.
• Address client inquiries, resolve concerns, and provide information about services.
• Experience in Facility Management is a plus.

Qualifications:

• At least 5 years of BPO experience.
• Experience working in a fast-paced and remote environment.
• Previous experience as an SME, Team Lead, Quality Analyst, or in Escalations is a plus.
• Strong ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously.
• Excellent customer orientation and communication skills.
• Facilities management experience is preferred but not required.
• Related experience in Vendor Relations and Work Order Full-Cycle Management.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word) and internet research tools.
• Strong attention to detail and a high level of accuracy in all outputs.
• Willing to work on-site at Madrigal Business Park, Alabang.