Customer Service Representative - Outbound

WINSOLUTIONS CORP.

Negotiable
On-site - Pasig1-3 Yrs ExpDiplomaFull-time
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Job Description

Description

Job Title: Customer Service Representative – Outbound Calls

Company: Winsolutions Corp

Location: Ortigas, Pasig (Pure Onsite)

Shift: Graveyard Shift (Fixed Weekend Off)

Pay: Starts at Php25,000/month


Job Overview:

Winsolutions Corp is looking for a dedicated and proactive Customer Service Representative to join our team. This role primarily focuses on outbound calls, follow-up investigations, and handling disputes. Prior experience in managing FedEx-related customer service calls is a strong advantage.


Key Responsibilities:

  • Conduct outbound calls to follow up on customer inquiries, delivery issues, or disputes.
  • Perform investigations related to customer concerns and provide timely resolutions.
  • Document interactions accurately and update customer records.
  • Collaborate with internal departments and logistics partners as needed.
  • Maintain a high level of professionalism and customer satisfaction.
  • Escalate unresolved issues in a timely manner.


Qualifications:

  • At least 1-2 years of solid customer service experience (BPO or logistics-related is preferred).
  • Experience in handling FedEx calls is a strong plus.
  • Excellent verbal and written English communication skills.
  • Strong attention to detail and problem-solving abilities.
  • Must be willing to work onsite in Ortigas, Pasig.
  • Amenable to graveyard shift and fixed weekend off.


What We Offer:

  • Paid training
  • Annual leaves
  • Annual Salary Increase
  • Performance-based incentives
  • Complete mandatory government benefits (SSS, PhilHealth, Pag-IBIG)
  • HMO coverage
  • Job Types: Full-time, Permanent


Interested applicants may send their resume to [email protected]

Requirements

Please refer to job description.

Communication SkillsProblem SolvingEmpathyActive ListeningTime ManagementCustomer Relationship ManagementConflict ResolutionMultitaskingAdaptabilityProduct Knowledge
Preview

Boss

HR ManagerWINSOLUTIONS CORP.

Working Location

19/F Hanston Square Bldg. San Miguel Ave. Ortigas Center, San Antonio Pasig City, Pasig City, NCR, PH

Posted on 31 May 2025

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