NO BPO Experience required - Customer Service Representative - Clark | Telco

Sutherland Philippines

£259-388[Monthly]
On-site - PampangaNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Description

  • As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations
  • Maintain customer account information and records
  • Participate actively on a team working together to solve customer issues
  • Interact with client departments when escalations are required
  • Ability to handle stress, show empathy and not take difficult customers personally
  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team
  • High School Diploma or equivalent is required
  • With Customer Service background
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
  • Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
  • Strong multi-tasking ability
Interpersonal SkillsOrganizational SkillsProblem SolvingEnglish Language
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Irene Nuguid

LeadSutherland Philippines

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Working Location

Sutherland, GF, Mon Tang Avenue, Mon Tang Ave., Balibago, Angeles, Pampanga, Philippines

Posted on 05 March 2025

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