Company Profile:

A global BPO firm providing technology-driven and business-oriented solutions to its clients.

Position: Mandarin Service Desk (Blended U.S Account)

Company Industry: Multinational Consulting Company

Work Location: Pasay City

Work Schedule: Shifting Schedule

Salary: Php 90,000

Work Setup: On-site during probationary, hybrid upon regularization

BENEFITS

• 13th Month Pay
• Sick Leave & Vacation Leave
• HMO
• Government Mandated Benefits
• Laptop provided

REQUIREMENTS OF THE JOB

• Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
• Open to undergraduates and degree holders.
• Experience in a Technical Help Desk is a big advantage.
• Experience in Customer Service.
• Knowledgeable in supporting the following hardware and software: PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).

RESPONSIBILITIES OF THE JOB

• Provide phone support to troubleshoot hardware, software, and network issues.
• Apply understanding and knowledge of information systems products and services to assist users.
• Investigate and resolve user questions and technical issues.
• Coordinate referrals to appropriate technical, professional, or service personnel.
• Prioritize and escalate issues following company procedures.

RECRUITMENT PROCESS

• Paper Screening
• HR Interview
• Language Assessment
• Final Interview
• Job Offer

HOW TO APPLY

• Register on the company website to stay updated with job openings.
• Send your resume to the designated application email.

Note: All external contacts, social media links, and phone numbers have been removed as per instructions.

HIGHLIGHTED REQUIRED EXPERIENCE AND EDUCATION:

• Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
• Open to undergraduates and degree holders.
• Experience in Technical Help Desk and Customer Service is a strong advantage.