Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and issues efficiently, escalating complex matters when necessary.
• Maintain detailed records of customer interactions, transactions, and feedback.

Qualifications:

• Experience: At least 1 year BPO experience
• Education: SHS - College grad
• Amenable to work onsite