Description

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Assist customers with account management and transactions, ensuring a smooth experience.
• Maintain a thorough understanding of products and services, especially mortgage offerings.
• Document customer interactions accurately and follow up on any outstanding issues.
• Collaborate with team members to enhance service efficiency and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 1–3 years of customer service experience
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Mortgage experience is a plus
• Qualities and Traits: Patience, empathy, and attention to detail