Customer Service Representative
Miranda HR
Job Description
Benefits
Employee Recognition and Rewards
Employee of the Month Award, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Work-Life Balance
Flexible Hours
Description
- Respond promptly to customer inquiries via phone, email, or chat.
- Assist customers with product information, order status, and troubleshooting.
- Maintain a positive and empathetic attitude towards customers.
- Document interactions and follow up as necessary.
- Collaborate with team members to enhance the overall customer experience.
- Meet performance metrics and contribute to team goals.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: Fresh graduates or students are encouraged to apply.
- Skills and Competencies: Proficient in call center operations, strong customer service skills, effective scheduling abilities, excellent problem-solving skills, teamwork oriented, and basic account management.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, manage schedules, and maintain accurate account records.
- Working Conditions: Fast-paced environment, potential shift work.
- Qualities and Traits: Strong communicator, empathetic listener, adaptable, and proactive team player.
kelvin ostan
HR OfficerMiranda HR
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Working Location
CCF Center. Frontera Verde, Ortigas Avenue corner C5 Road, Pasig, 1604 Metro Manila, Philippines
Posted on 22 August 2025
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