• Respond to customer inquiries via phone, email, and chat.
• Address customer inquiries, resolve issues, and provide product information.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and documentation accurately.
• Collaborate with teams to improve customer experience.
• Assist in identifying process improvements.
• Stay updated on product knowledge and company policies.

• Experience Level: IT fresh grads are encouraged to apply.
• Skills and Competencies: Proficiency in English language, strong customer service skills, and basic SQL knowledge (Level 1).
• Working Conditions: Office-based environment
• Qualities and Traits: Strong communication skills, patience, and a customer-focused mindset.

Qualifications:

• Skill Required: SQL
• Accepts IT fresh grads who have knowledge in SQL (Level 1)