Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues promptly.
- Maintain a positive attitude and foster customer relationships.
- Document interactions and feedback in the CRM system.
- Collaborate with team members to improve service quality.
Requirements
- Educational Qualifications: A Diploma in Business Administration or related field is required.
- Experience Level: 1-3 years of experience in a customer service role is preferred.
- Skills and Competencies: Excellent communication, problem-solving, and interpersonal skills; proficient in CRM software.
- Working Conditions: Typically office-based with standard hours; may involve shift work during peak times.
- Qualities and Traits: Patience, empathy, a positive attitude, and a strong work ethic are essential.
Jaylo Roselle
HR Hiring OfficerMetacom Business Process Outsourcing Solution Inc.
Replied 7 minutes ago
Working Location
Quezon City. Quezon City, Metro Manila, Philippines
Posted on 29 July 2025
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