• Respond to customer inquiries and provide assistance via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Where necessary, escalate unresolved issues to the appropriate department.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: with/without customer service experience.
• Skills and Competencies: Proficiency in English, strong interpersonal and customer service skills
• Qualities and Traits: Strong work ethic, ability to work under pressure, reliable and adaptable
• Responsibilities and Duties: Ability to handle various customer service tasks and duties efficiently
• Working Conditions: Office environment, may require working in shifts