We are looking for customer-focused and tech-savvy individuals to join our E-Signature Software support team. As a CSR/TSR, you will assist users with account inquiries, subscription concerns, and technical issues related to digital signatures, document workflows, and platform features.

What you'll be doing?

• Provide customer support via phone, email, or chat for users of the e-signature platform.
• Assist customers with account setup, subscription management, and product navigation.
• Troubleshoot technical issues such as document uploading, signing errors, verification problems, and integration concerns.
• Guide users through step-by-step solutions and ensure a smooth document signing experience.
• Escalate complex technical issues to higher-level support or engineering teams when needed.
• Educate customers about product features, best practices, and secure document handling.
• Maintain accurate documentation of interactions and resolutions.
• Meet performance metrics such as quality, productivity, and customer satisfaction.

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Salary Package: ₱22,000 – ₱28,000 (depends on related experience)

Besides above industry-standard salary, you will also have HMO coverage* from day one of your career at Cognizant.

PERKS OF BEING A COGNIZANT EMPLOYEE

• Competitive medical coverage for the employee and family (parents, spouse, children, or domestic partner)
• Medicine reimbursement for outpatients
• Maternity assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Comprehensive In-Patient Care
• Out-Patient Care
• Annual Physical Exam (APE)
• Dental

QUALIFICATIONS

• Senior High School Graduate
• Completed 2nd year in college, or have at least completed 72 units / Bachelor's Graduate
• At least 17 months CSR experience, either Voice, email, and chat; ideally from technical customer service accounts
• Willing to work on a shifting schedule

SITE

• Cognizant Recruitment Hub, GF Giga Tower, Bridgetowne, Quezon City

SETUP

• Onsite

Ready to take the next step? Apply today!