Description

• Respond to customer inquiries and provide assistance via phone, email, or chat.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer satisfaction.
• Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English language, excellent customer service skills, strong technical skills, and teamwork abilities.
• Responsibilities and Duties: Ability to handle high call volumes and prioritize effectively.
• Qualities and Traits: Strong interpersonal skills, patience, and a positive attitude.