We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

• Answer incoming calls, chats, or emails from customers in a professional and courteous manner
• Handle inbound and outbound calls from members regarding healthcare benefits, claims, account issues, billing, and services.
• Provide accurate information regarding products, services, and policies
• Handle complaints efficiently and provide appropriate solutions within set timelines
• Escalate complex issues to higher support when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions accurately in the system
• Meet performance targets such as quality, productivity, and customer satisfaction

Requirements:

• Open to High School Graduates with 1-2 years BPO experience
• Open to College Graduates (No BPO experience required)
• Prior experience in a healthcare account or BPO/call center is an advantage.
• Strong English communication skills (verbal and written).
• Ability to handle sensitive healthcare information with confidentiality.
• Must be willing to work on Night Shift