遠距客戶服務團隊主管(本地帳戶)

Secure Information Technology Corp.

₱22-25K[Monthly]
Remote3-5 Yrs ExpEdu not requiredFull-time
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Remote Details

Open CountryWorldwide

Language RequirementsEnglish

Job Description

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  • 團隊監督:領導、指導並支持客戶服務代表團隊,以達成個人及團隊績效目標。
  • 績效管理:監控關鍵績效指標,如回應時間、解決率、客戶滿意度及服務品質;提供回饋並進行輔導以促進改進。
  • 培訓與發展:進行新進及進階培訓,以增強產品知識及客戶服務技能。
  • 升級處理:管理及解決複雜或高優先權的客戶問題,確保及時且令人滿意的結果。
  • 報告:編制並提交定期績效報告及洞察給管理層。
  • 流程改進:識別趨勢、缺口及運營改進領域;提出建議並實施解決方案,以提升客戶體驗。
  • 團隊投入:在部門內推動團隊合作、正面士氣及以客戶為先的文化。
  • 合規:確保團隊遵守公司政策、流程及服務標準。
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Veraguas John Matthew

HR OfficerSecure Information Technology Corp.

Reply 8 Times Today

Posted on 16 October 2025

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