Customer Service Representative

Intelegencia

£259-324[Monthly]
On-site - RizalNo Exp RequiredDiplomaFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Company Equipment, Free Meals

  • Time Off & Leave

    Birthday Leave, Sick Leave, Vacation Leave

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Description

  • Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
  • Provide accurate information and resolve customer issues in a timely and professional manner.
  • Document customer interactions and update account information using internal systems.
  • Escalate complex issues to higher-level support or back-office teams when necessary.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Meet or exceed customer satisfaction and quality metrics.

Requirements

  • At least 2 years in college or completed a vocational/short course.
  • With or without BPO experience (experience in financial accounts is a plus).
  • Good English and Filipino communication skills.
  • Strong problem-solving skills and attention to detail.
  • Willing to work onsite and on shift schedules (including weekends and holidays).
English LanguageCustomer ServiceProblem SolvingTeam PlayerTechnical SkillsCall CentreStrong Work EthicFinancial LiteratePeople Skills
Preview

Vince Polintan

HR OfficerIntelegencia

Active within three days

Working Location

Intelegencia BPO LLC. OTC Building, 23 Sumulong Hwy, Antipolo City, 1870 Rizal, Philippines

Posted on 29 August 2025

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