• Assist customers with inquiries via non-voice channels such as email and chat.
• Deliver outstanding customer service while resolving issues in a timely manner.
• Maintain accurate customer records and ensure all communication is documented.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer handling skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent;
• Experience Level: 0–2 years of experience in customer service;
• Skills and Competencies: Proficiency in English language, strong communication skills;
• Qualities and Traits: Positive attitude, empathy, and willingness to learn;
• Working Conditions: Fast-paced environment with a focus on customer satisfaction;