• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.
• Stay updated on product knowledge to assist customers with accurate information.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred
• Experience Level: 1–3 years of customer service experience
• Skills and Competencies: Strong communication and interpersonal skills
• Responsibilities and Duties: Ability to handle difficult situations professionally
• Qualities and Traits: Patient, empathetic, and detail-oriented
• Working Conditions: Fast-paced environment with potential for high call volumes