Key Responsibilities:

• Provide prompt and courteous assistance to customers regarding products, services, orders, or account information.
• Handle inbound and/or outbound calls, emails, or chat support as required by the business.
• Identify customer needs and offer appropriate solutions or alternatives.
• Resolve concerns, complaints, or service issues in a timely and efficient manner.
• Document customer interactions, transactions, and resolutions accurately in the system.
• Follow communication scripts and company policies when necessary.
• Escalate complex issues to supervisors or specialized teams for further support.
• Maintain a high level of product/service knowledge to deliver accurate information.
• Meet performance goals such as quality, productivity, customer satisfaction, and attendance.
• Contribute to a positive team environment and support process improvements.