About Us:

Outsourced is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Job Overview:

We are seeking a skilled Customer Support Representative to join our team, handling order entry and customer inquiries via our Help Desk.

Key Responsibilities:

• Process customer orders accurately and efficiently
• Manage and resolve customer queries through multiple channels (primarily phone and help desk)
• Maintain high standards of customer service
• Document and track customer interactions
• Provide clear and professional communication

Requirements:

• Minimum 3 years of customer service experience
• Excellent English language skills (native or near-native proficiency)
• Strong communication and problem-solving skills
• Proficient in computer and help desk systems
• Home-based work arrangement
• Reliable internet connection
• Valid passport (potential for future UK travel)

Preferred Qualifications:

• Experience in order entry
• Knowledge of customer relationship management (CRM) systems
• Ability to work independently

Work Arrangement:

• Home-based
• 8:00AM to 5:00PM UK Time

Please refer to job description.