中英在线客服
MEXC
This job is open to Malaysian, Passholder - EP/TEP/PV/DP/RP-T/Others, Foreigner
Job Description
Description
岗位职责：
1. 负责通过在线客服工具接收用户的咨询，并回答用户的关注点；
2. 及时反馈流程中存在的问题，收集和整理问题；
3. 具备较强的商业敏感性，在接受培训后能够掌握基本的商业概念。对财务知识和经验有所了解者优先考虑；
4. 头脑风暴用户体验中的障碍，挖掘用户需求，并促进问题解决和流程优化；
5. 能够适应轮班工作/长时间夜班工作。
Requirements
岗位要求：
1. 良好的逻辑思维能力，能够判断用户的真实需求；
2. 必须熟练掌握中文和英文；
3. 对客户服务充满热情，负责客户体验，并能够提供全面的问题解决方案；
4. 根据不同对象有效调整沟通方法和风格；
5. 具备自我管理能力，在快节奏、不断变化的环境中能够独立工作
Base：吉隆坡on-site
薪资：1300u～2000u+绩效奖金
Shelby Yu
HR OfficerMEXC
Active today
Working Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted on 28 August 2025
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