GCash CX Product Manager

CX Product Manager

GCash

Negotiable

Remote1-3 Yrs ExpBachelorFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who You’ll Be Working With

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You’ll Be Responsible For The Following

Defineing and executing the product roadmap for customer support channels. Identify opportunities for channel optimization and automation to reduce manual processing and improve efficiency.
Developing business cases and cost-benefit analyses for proposed support initiatives.
Collaborateing with the delivery team to implement new capabilities and improve existing ones.
Conducting research and gather customer feedback to inform product development and enhancements.
Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of support channels and identify areas for improvement.

We’re Looking For

Degree in Operations, Analytics, Marketing, Statistics, Economics, or a related field
In-depth knowledge of Customer Experience (CX)
In-depth knowledge of Insighting
Proficiency in CX Research
Communication proficiency, strong leadership skills Analytical thinking skills, and Problem-solving skills

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package