About Datacom

With over 6,200 people, and centre's of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

You'll work with a team of passionate, innovative and dedicated people that focuses on getting the job done whilst delivering the latest solutions to our clients. We are a very fast-paced team who are driven to deliver awesome technology!

Role Overview

The Data & Analytics Support Engineer is responsible for providing specialist knowledge and high- level technical contribution to the end-to-end delivery of Data, Business Intelligence and Analytics projects.

Role Responsibilities

The Data & Analytics Support Engineer is responsible for (but not limited to):

• Providing consultancy on the use of database software and database design.
• Maintaining and providing production support of corporate data warehousing applications.
• Ensuring solutions are delivered on time, within cost and in line with agreed quality standards and client requirements.
• Identifying and analysing business requirements and providing the most effective and efficient technical solutions.
• Ensuring the implementation of data analysis / design policies in database design.
• Performing ad-hoc and project oriented technical support of an advanced nature associated with the organisation's data warehousing / business intelligence systems.
• Utilising knowledge in one or more major relational database / data warehousing applications to resolve support issues.

Must-Have:

• 5+ years of experience in data engineering with Azure Data Stack or Snowflake.
• Experience in production support and incident resolution.
• Proficiency in Power BI for report maintenance and troubleshooting.
• Hands-on experience with SQL & data warehousing.
• Willing to share on-call duties with the onshore team on a rotational basis for 24x7 support.

Good-to-Have:

• Experience with Databricks, Coalesce, Wherescape RED, or Purview.
• Familiarity with cloud platforms (Azure, AWS, GCP).

Knowledge

• Well versed in data warehousing concepts and issues.
• Knowledge of database (RDBMS) administration and associated database management techniques.
• Working knowledge and understanding of data modelling and data warehousing principles.
• Knowledge of several data warehousing applications that may include Oracle, PL/SQL, Unix Scripting, EssBase, Business Objects.

Skills

• Ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
• Adheres to schedules, work plans, and performance requirements.
• Exercises judgement within defined procedures and practices to determine appropriate action.
• Analytical and problem-solving skills.
• Excellent customer relationship building and management skills.
• Strong influencing and persuasive ability.
• Effective presentation skills with the ability to convey technical information across various levels.
• Strong verbal and written communication skills with a wide variety of stakeholders.
• Strong consultative and planning skills. Ability to escalate with a solution focus.

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment

Please refer to job description.