Key Responsibilities:

1. Domestic Order Management

• Ensure all orders from domestic e-commerce channels (Shopee, Tokopedia, TikTok Shop, website, etc.) are processed accurately and on time.
• Coordinate with warehouse and logistics teams for goods pick-up and delivery.

2. Operational Monitoring and Analysis

• Monitor delivery performance, returns, and other SLAs (Service Level Agreements).
• Analyze operational data to identify bottlenecks and improvement opportunities.

3. Cross-Functional Coordination

• Collaborate with Customer Service, Warehouse, Logistics, and Marketing teams to ensure smooth operational processes.
• Provide regular updates to management on operational status and potential issues.

4. Marketplace Product Management

• Ensure accurate stock availability across all channels.
• Work with relevant teams to manage SKUs, pricing, and product promotions.

5. Returns and Complaints Management

• Handle return and exchange processes.
• Analyze return causes and develop preventive plans.

6. Reporting and Documentation

• Prepare daily/weekly/monthly reports on operational performance.
• Ensure operational SOP documentation is always updated and adhered to.

Qualifications:

• Minimum Diploma (D3) or Bachelor’s degree (S1), preferably in Management, Logistics, Business, or related fields.
• At least 1–2 years of experience in e-commerce, logistics, or retail operations (domestic sector preferred).
• Familiarity with marketplace tools (Shopee Seller Center, Tokopedia, TikTok Shop Seller, etc.).
• Ability to work with data (Excel/Google Sheets) and basic reporting skills.
• Strong coordination and communication skills.
• Proactive, detail-oriented, and able to work under pressure and tight deadlines.