Description
Role Responsibilities
- Leadership & Management
- Lead, motivate, and manage a team of department heads and employees, ensuring a positive and productive work environment.
- Develop and implement employee training programs, fostering professional growth and skill development within the team.
- Ensure that all employees adhere to company policies, including safety protocols, health regulations, and quality standards.
- Foster a culture of accountability, customer service excellence, and continuous improvement.
- Operations Management
- Oversee day-to-day operations of the business, ensuring efficiency, productivity, and high standards of service.
- Manage inventory and stock control to ensure availability of products without overstocking, minimizing waste, and maximizing cost-efficiency.
o Ensure adherence to all health and safety regulations, including food safety standards (e.g., HACCP, FDA regulations, local health department requirements).
o Monitor food preparation processes to maintain high-quality standards and consistency in products.
o Work with suppliers and vendors to ensure product availability, negotiate pricing, and maintain quality.
- Financial Management
- Prepare and manage the budget, ensuring effective cost control and maximization of profits.
- Monitor key financial metrics, such as revenue, expenses, profit margins, and return on investment (ROI).
- Analyze financial reports to identify trends and make data-driven decisions for growth and improvement.
- Ensure the business meets financial targets and operational KPIs.
- Conduct regular cost-benefit analysis to identify opportunities for cost savings and revenue growth.
- Strategic Planning & Development
- Collaborate with the senior leadership team to develop and implement short-term and long-term business strategies.
- Evaluate market trends, customer preferences, and competitors to identify opportunities for innovation and differentiation.
- Plan and implement marketing and promotional campaigns to drive sales and increase brand awareness.
- Work with the team to develop new menu items or service offerings based on customer feedback and industry trends.
- Develop and maintain business relationships with clients, partners, and other stakeholders.
- Customer Service & Experience
- Ensure a high level of customer satisfaction by maintaining exceptional service standards.
- Address and resolve customer complaints or issues in a timely and professional manner.
o Monitor customer feedback (online reviews, surveys, in-store comments) to improve services and product offerings.
o Implement customer loyalty programs and promotional events to increase customer retention.
- Compliance & Risk Management
- Stay updated on industry regulations and ensure the business complies with all local, state, and federal regulations, including food safety, labor laws, and environmental standards.
- Conduct regular risk assessments to identify potential challenges or hazards and take proactive steps to mitigate them.
- Develop contingency plans for unforeseen disruptions, such as supply chain issues or emergencies.
- Reporting & Analytics
- Provide regular reports to senior leadership, including performance updates, financial analyses, and operational progress.
- Use performance data to set benchmarks, assess team performance, and adjust strategies as needed.
- Monitor and report on key performance indicators (KPIs), such as sales growth, customer satisfaction, employee performance, and operational efficiency.
Others
- Oversees the implementation and compliance of subordinates on company policies and procedures.
- Promotes/initiates/supports employee development programs for subordinates.
- Comes up with ideas/suggestions/recommendations towards improving working conditions, efficiency and productivity.
- Observes/complies with company policies and procedures.
- Takes responsibility in the proper custody of assigned property accountabilities.
- Performs other related duties as may be assigned.