It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English
• Strong organizational and time management skills
• Strong customer service orientation
• Ability to prioritize, multitask, be flexible, and meet deadlines
• Excellent problem-solving skills

WHAT YOU WILL DO

• Recommends ideas for improving organization and systems to the Sales Team.
• Assists the Sales team in designing and implementing systems within this department.
• Type’s emails and general correspondence as directed.
• Prepares sales related quotes, drawings, sales orders, documents, spreadsheets and presentations.
• Provides backup telephone answering.
• Scheduling meetings, creating/issuing meeting agendas and taking and issuing detailed meeting notes.
• Researching and identifying customer contact information via email, Zoominfo, LinkedIn, phone, etc.
• Inputting and collating data into CRM.
• Liaises with current and prospective customers including the generation, compilation, and maintenance of an up-to-date contact database.
• Create Customer quotes for stock products in ERP, completing preparation and submission.
• Create Customer quotes for existing custom products in ERP, completing preparation and submission.
• Create Customer quotes for New Custom products in ERP, involving communication with Vendors to obtain drawings and costing for Custom Items. Under $25,000 Custom Access Items.
• Create Customer sales orders for stock products in ERP, completing preparation and submission.
• Preparation and sending out company information emails to current and prospective customers.
• Perform administrative duties as directed by Manager.
• Adding new customer to ACM
• Setting up SafeSmart as a new vendor with our customers.
• Complete weekly plan and send it to Sales Manager
• Perform CRM inputting audit.
• Set up Calendar for New Calendar Year with tasks items from Position Outline and Company Calendar.
• Purge computer and hard copy files of all previous years’ reports and information that is no longer required.

WHAT WE LOOK FOR

• Proficient keyboarding/data entry skills as determined by internal testing.
• Strong knowledge of company products and capabilities.
• Capable in Microsoft Word, Excel, Outlook, PowerPoint and Smartsheet.
• Working knowledge of applicable CRM and ERP software.
• High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
• Must be able to identify priorities, manage time, set and achieve goals.

WHAT WE OFFER

• Salary Range: Php 37,500
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Benefits of working with us:
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please refer to job description.