Develops, updates, and maintains the QMS Manual, procedures, forms, and records.

Leads internal audits, corrective actions, and root-cause analysis.

Ensures all departments comply with ISO 9001:2015 requirements.

Coordinates external ISO audits and ensures audit readiness.

Monitors process performance, risks, and opportunities for improvement.

Conducts QMS orientation and training for all employees.

Oversees document control, record management, and standardization.

Ensures regulatory and legal compliance related to quality and recruitment.

Prepares QMS reports and presents performance reviews to management.

Forecasts manpower requirements together with department managers.

Oversees submission of mandatory reports and adherence to regulatory requirements.

Provides training, coaching, and guidance to new employees.

Attends internal and external meetings, seminars, and conferences as company representative.

Reports progress on departmental plans, QMS programs, and operational objectives.