1. Service Delivery and Operational Support

• Assist in resolving day-to-day IT support requests from users, including troubleshooting hardware, software, and network issues.
• Coordinate with internal and external teams to ensure timely resolution of technical issues and incidents.
• Provide on-site and remote IT support across multiple office locations as needed.
• Help maintain and update IT documentation, such as asset inventories, incident logs, and user access records.

2. Infrastructure and Network Support

• Participate in the setup, configuration, and maintenance of IT hardware (e.g., laptops, printers, routers, servers).
• Assist in network-related tasks including cabling, router/switch configuration, and monitoring connectivity issues.
• Help ensure the availability and functionality of internal systems, applications, and platforms.
• Support periodic upgrades, patching, and preventive maintenance activities for both hardware and software systems

3. Systems Security and Compliance

• Support the monitoring of security infrastructure, including reviewing firewall logs and tracking abnormal bandwidth usage (secondary support role).
• Help enforce company-wide IT security policies, standards, and procedures.
• Assist in conducting internal information security training and awareness campaigns to educate staff on cybersecurity best practices.
• Contribute to ensuring compliance with regulatory and corporate IT standards, including managing access control and data protection protocols.

4. Project Implementation and IT Initiatives

• Work with cross-functional teams to help deliver IT projects and initiatives at both the enterprise and business unit levels.
• Participate in system rollouts, migrations, and deployment of new IT tools or platforms.
• Support testing, documentation, and user training as part of project activities.
• Provide feedback and suggestions for continuous improvement in IT service delivery.

• A bachelor’s degree in Information Technology, Computer Science, Electronics and Communications Engineering, or a related field.
• 3 – 5 years of experience in providing technical support
• Basic understanding of computer hardware, operating systems (Windows/Linux), and office productivity software.
• Familiarity with networking concepts (LAN/WAN, routers, switches, IP addressing).
• Experience in troubleshooting common IT issues related to desktops, printers, and mobile devices.
• Exposure to system monitoring tools, firewalls, and basic cybersecurity practices is an advantage.